Enterprise Edition

Description

SmarterTrack Enterprise is a powerful Help Desk Software built for tracking, managing and reporting on customer communications through Tickets, Chats, Calls among others solutions.

Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs.

SmarterTrack Enterprise allows you to improve customer service while better utilizing employees across your business  and is a perfect solution for any Professional or Business and hosted and supported by MGA, an Authorized SmarterTools Partner.

Features

SmarterTrack Professional has all of the features required to manage a fully-functional help desk. SmarterTrack Enterprise offers additional features, including:

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CUSTOMER SURVEYS

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EXTERNAL PROVIDERS

INSTANT MESSAGES

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SCHEDULED REPORTS

CUSTOMIZABLE FORMS

FAILOVER FUNCTIONALITY

MULTIPLE BRANDS

SINGLE SIGN-ON

Pricing

Installation

Per Account/Once
$200

  • INCLUDES

  • Creation of a dedicated, SSL secured sub-domain;

  • Creation of a dedicated Microsoft SQL Server Database;

  • Installation of your SmarterTrack Help Desk Software;

  • Setup of your SmarterTrack Help Desk Software.

Configuration

Per Agent/Once
50 €

  • INCLUDES

  • Creation of a Dedicated and Secured Agent Account;

  • Configuration of all required items e.g. Signatures;

  • Online Training by Dedicated Account Manager;

  • Includes first month of hosting.

Hosting

Per Agent/Month
30 €

  • INCLUDES

  • Hosting on one of our Dedicated Cloud Servers;

  • Regular Hardware and Software Updates;

  • Daily Server Backups (7 day Archive);

  • Online Support by Dedicated Account Manager.

Hosting

Per Agent/Year
300 €

  • INCLUDES

  • Hosting on one of our Dedicated Cloud Servers;

  • Regular Hardware and Software Updates;

  • Daily Server Backups (7 day Archive);

  • Online Support by Dedicated Account Manager.

From 5 to 500 Agents, please consult us if you require more Agents.

Ordering

Notes

Online support by dedicated account manager;

Details may be subject to change without notice;

All services are only provided after full payment;

All services are subject to VAT where aplicable;

Please feel free to contact us for more information about our SmarterTrack Services and our additional Business Comunication Services such as SmarterMail and/or SmarterStats;

All rights reserved. Copyright © Michael Gralke Augusto 2021;

SmarterMail, SmarterStats and SmarterTrack are registered Trademarks of SmarterTools Inc.

 

Enquiries