Help Desk Software

FAQ

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Backup

All of our Dedicated Cloud Servers are backed up by taking a complete snapshot on a daily basis at 04:00 and all backups are retained for the last seven days.

Company

MGA has been offering Business Services such as Hardware, Software, Websites and Marketing to 1000s of clients since 1997.

Currently, as an Authorized SmarterTools Partner, we are offering a wide range of Hosting and Leasing Services for SmarterTrack as well as Leasing Services for SmarterMail and SmarterStats.

Please feel free to consult us for more information.

Hardware

All of our Dedicated Cloud Servers are using latest INTEL or AMD CPUs, faster then SSD Harddiscs and are hosted in state-of-the-art Datacenters.

Ordering

Please use our dedicated order forms on each of our SmarterTrack Editions:

Professional Edition

Enterprise Edition

Starter Edition

Payments

Currently we only accept payments by cheque or bank transfers. Online payments are coming soon.

Security

All SmarterTack Accounts are secured by a free SSL Certificate and use their own, dedicated Microsoft SQL Server 2019 Database.

SmarterMail

An on-premises, enterprise-level email server that beats Microsoft Exchange, in functionality AND cost.

SmarterTools

Comprehensive and affordable email, collaboration, customer service and website analytics for businesses of any size, across any industry

SmarterStats

On-premises web log analytics that offers more information than script-based platforms, for a complete understanding of any online presence.

SmarterTrack

On-premises help desk software that allows businesses to deliver unparalleled customer service.

Software

All of our Dedicated Cloud Servers use the latest version of Microsoft Windows Server, Microsoft Sql Server and SmarterTrack.

Support

Online support by dedicated account manager. 

Please feel free to consult for more information.