Professional Edition

Description

SmarterTrack Professional is a powerful Help Desk Software built for tracking, managing and reporting on customer communications through Tickets, Chats, Calls among others solutions.

Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs.

SmarterTrack Professional allows you to improve customer service while better utilizing employees across your business  and is a perfect solution for any Professional or Business and hosted and supported by MGA, an Authorized SmarterTools Partner.

Features

SmarterTrack Professional has all of the features required to manage a fully-functional Help Desk, including:

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ARTICLES

Share useful information with your clients by publishing articles in your online Knowledge Base.

ORGANIZATIONS

View all company and client information from the convenient Organizations & Users  section.

TICKETS

The Ticketing Feature gives agents total control of all communications as emails, notes, live chats and call logs.

CALLS

Track all incoming and outgoing client calls made by your Agents in your Call Logs section.

NEWS

Post important notices such as company news, promotions, sales or events in your online News Section.

REPLIES

Use Canned Replies for frequently asked questions to quickly respond to tickets and live chats.

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CHATS

Reduce phone calls and improve your customer support using the Live Chat feature.

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TASKS

The robust Task Section is designed to help users in keeping track of their individual or shared tasks.

REPORTING

The Reporting Section provides you with a wide range of summary and trend reports related to your Help Desk usage.

Pricing

Installation

Per Account/Once
$100

  • INCLUDES

  • Creation of a dedicated, SSL secured sub-domain;

  • Creation of a dedicated Microsoft SQL Server Database;

  • Installation of your SmarterTrack Help Desk Software;

  • Setup of your SmarterTrack Help Desk Software.

Configuration

Per Agent/Once
50 €

  • INCLUDES

  • Creation of a Dedicated and Secured Agent Account;

  • Configuration of all required items e.g. Signatures;

  • Online Training by Dedicated Account Manager;

  • Includes first month of Hosting.

Hosting

Per Agent/Month
20 €

  • INCLUDES

  • Hosting on one of our Dedicated Cloud Servers;

  • Regular Hardware and Software Updates;

  • Daily Server Backups (7 day Archive);

  • Online Support by Dedicated Account Manager.

Hosting

Per Agent/Year
200 €

  • INCLUDES

  • Hosting on one of our Dedicated Cloud Servers;

  • Regular Hardware and Software Updates;

  • Daily Server Backups (7 day Archive);

  • Online Support by Dedicated Account Manager.

From 2 to 10 Agents, please consult our Enterprise Edition if you require more Agents.

Ordering

Notes

Online support by dedicated account manager;

Details may be subject to change without notice;

All services are only provided after full payment;

All services are subject to VAT where aplicable;

Please feel free to contact us for more information about our SmarterTrack Services and our additional Business Comunication Services such as SmarterMail and/or SmarterStats;

All rights reserved. Copyright © Michael Gralke Augusto 2021;

SmarterMail, SmarterStats and SmarterTrack are registered Trademarks of SmarterTools Inc.

 

Enquiries