SmarterTrack is a powerful Help Desk Software built for tracking, managing and reporting on customer communications through Tickets, Chats, Calls among others solutions.

Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs.

SmarterTrack allows you to improve customer service while better utilizing employees across your business  and is a perfect solution for any Professional or Business and hosted and supported by MGA, an Authorized SmarterTools Partner.


Professional Edition

Offers all of the features required to manage a fully-functional online Help Desk, including Tickets, Chats, Tasks, News and Articles.

Enterprise Edition

Offers additional Help Desk features, including Reports, Surveys, Forms, Brands, SSO, Providers and optional Failover functions.